Frequently Asked Questions

If you are unsatisfied with your purchase, please contact us at customerservice@daubanddesign.com within 7 days of receiving your order. We will provide you with an address which you can address your return to. 

There are no refunds or exchanges on opened/used DAUB Mats, underwear, socks or masks due to hygienic reasons. Any return items must be on unopened packages and all packaging must be intact. Please check all details prior to ordering! 

There are no refunds or exchanges on sale items. Sale items are final sale.

All inquiries for a return or exchange must be initiated within 7 days of receiving your order. We will provide you with a shipping address to ship your items to within 5 days of receiving the address so we can resell it in a reasonable amount of time. Our collections are often limited edition and produced in small quantities.

Send your items via Canada Post regular shipping with tracking - no need for express or priority. Please forward us the tracking number once you have posted them. Any items sent back after 5 days are eligible for a store credit. We do not accept exchanges after 30 days from your initial order date.

We do not offer return labels for shipping at this time. Our margins are set to keep our prices as low as possible for our customers, and rather than charging more for our items, returns are paid for by the customer. To decrease the need for customer returns, we try to be as transparent as possible about sizing and we do our best to respond to any questions prior to an order being placed. We are happy to provide you with more details on our products wherever necessary! 

To be eligible for return or exchange, items must be in their original condition with their tags in place. We inspect all items received by return, and we reserve the right to refuse a return if we deem it worn, washed or damaged in any way. This includes animal hair & scents. So, please treat your items with kindness and do not remove the tags when you receive them until you know you are keeping them!

When packaging your item for return, please ensure that it is packaged properly and folded neatly, since we are not responsible for damage in the mail and will not accept returns in less than their original condition. All tags must be in place and tems must be clean.

Please note: Our holiday exchange period will be extended for all gifts bought from Nov 8 - Dec 24, 2023. All exchanges must be completed by January 7, 2024. No exceptions. No returns. All sale items are final sale.

For a return, you will receive the amount of the item refunded back to you, which is your final amount paid less original shipping and handling costs. The amount of an exchanged item will be credited towards your next order, less original shipping and taxes. If you qualified for free shipping but are returning items and no longer would qualify, the amount refunded/credited will be less the original shipping cost. 

If we are charged any excess amount for an item being returned, the extra leg of shipping or duties will come off the amount of the return. See below for how to mail back an international return and avoid duties

Any parcels shipping from the USA or overseas MUST be labelled with “Return of Online Purchase of Goods Made in Canada.” You can simply write this very clearly on the outside of your package.

Without this written clearly on your parcel, your parcel may be charged with duties and taxes upon entering Canada - we do not want this to happen! If your package is not clearly labelled with this message and we are charged duties and taxes, the amount we are charged to accept the parcel will be deducted from your total refund. On the rare occasion when you have clearly labelled your package with this message and we are charged for duties, our team will handle it with no charge to you.

If you purchased an item at one of our stockists, please contact them directly to handle your exchange or refund. 

If you met us at a consumer show - Hi! If you’re looking to return your purchase from shows like One of a Kind Toronto, Circle Craft, Art Market and Butterdome, you must contact us within 14 days from the date of your purchase and have your receipt on hand. We offer exchanges only for show purchases, because of the availability of stock. When we meet you in person at a show, we do our best to communicate the fit, fabric and any concerns in case of fit for a gifted item. Please contact us for a return address. Items purchased in-person and eligible for exchange are shipped to us at the shipper’s expense, and must be sent within 5 days of contact. Please provide us with a tracking number for your parcel once it has shipped so we can look out for it. 

Items purchased in store may be returned for up to 7 days and exchanged within a 14 day time frame from date of purchase.

All items purchased on sale or at a warehouse sale are final sale.