Frequently Asked Questions

If you're unsatisfied with your purchase, email customerservice@daubanddesign.com within 7 days of receiving your order. We will provide you with a return address.

If you are located in the Vancouver metro area, we can accept in-person returns or exchanges. Please contact us for further details.

For hygienic reasons, we do not accept returns or exchanges on  underwear, socks, or masks. Items must be in their original, unopened packaging with all tags intact.

• Contact customerservice@daubanddesign.com within 7 days of receiving your order to initiate a return or exchange. We will provide you with a secure shipping address.

• Ship your return within 5 days of receiving the address so we can resell it in a reasonable timeframe. Our collections are often limited edition and produced in small quantities.

• Send your return via Canada Post regular shipping with tracking—express or priority shipping is not required.

• Forward us the tracking number once you have shipped your return.

• Items sent back after 5 days are eligible for store credit.

• No exchanges are accepted after 30 days from the original order date.

We do not provide prepaid return labels to keep our prices affordable. Customers are responsible for return shipping costs.

To be eligible for a return/exchange:

• Items must be in original condition—unworn, unwashed, and free of animal hair/scents.

• Hangtags MUST be attached.

• We inspect all returns and reserve the right to decline a return if the item does not meet these standards.

When shipping your return:

• Ensure your item is properly packaged and neatly folded.

• We are not responsible for damage during shipping.

Note: All sale items are final sale.

Please note: All sale items are final sale.

• Refunds are issued for the item price, excluding original shipping fees.

• For exchanges, the item price will be credited toward your next purchase.

• Any extra shipping charges or duties incurred during the return process will be deducted from the refund (see below for international returns).

• Refunds will be issued to your original form of payment upon receiving and inspecting the returned item.

For returns from the USA or overseas, clearly mark the package as:
"Return of Online Purchase of Goods Made in Canada."

If this is missing and duties/taxes are applied, the amount will be deducted from your refund. If duties are charged despite proper labeling, we will handle them at no cost to you.

• If you purchased from a stockist, contact them directly for returns/exchanges.

• For purchases at consumer shows (e.g., One of a Kind Toronto, Circle Craft, Art Market, Butterdome), you must contact us within 14 days of purchase with your receipt. Exchanges only.

• The customer is responsible for shipping costs when returning in-person purchases.

Sale and warehouse sale items are final sale.